Express Claim Department©

Blue Leaf Claims, Inc. offers an innovative product for the insurance industry providing a cost-effective solution for insurance companies seeking to outsource their claim department operations.

Introducing, Express Claim Department©, a fully operational, outsourced claim department for the insurance company seeking a full service claim facility - including human resources, systems and operational capability - all at a reduced cost. Our resource capability extends to most personal and commercial lines of business, including professional lines and workers compensation.

Express Claim Department© was developed for insurance organizations:
+	Requiring a small claim department or facility.
+	Difficulty locating experienced and qualified adjusters and managers.
+	Needing an outsourced claim solution that reduces claim operational expenses.

Outsourcing is an ideal solution in many instances:
+	Run-off claims management.
+	Residual market facilities:
	- Assigned Risk.
	- Automobile Insurance Plans.
	- State Pool or Reinsurance Facility.
+	Niche business requiring special claim expertise.
+	When exiting a territory, line or class of business.

We offer two effective business models. Express Claim Department© is a completely customized packaged claims administration solution, which can be provided as an outsourced private label claim facility or as a full service claim administrator under the Blue Leaf Claims’ name.

We offer two options:
+	Virtual Claim Facility. Employees work from home or remotely, reporting to field claim management and a centralized administrative office. Employees utilize a web-based claim management system, high quality video conferencing to communicate and a Voice-over IP telephones with a virtual PBX telephone system.
+	Traditional Claim Office Facility. Employees work from your office location or some other physical location. Employees work in a traditional claim environment utilizing a web-based claim management system with the typical claim department structure of support staff, adjusters and claim management, but in a paperless environment.

In both instances, we establish a reporting relationship with senior in-house claims executives to give them the results and information they need to fully integrate the claim management process with other operational areas.

Why Express Claim Department©?
+	Reduced Unallocated Loss Adjustment Expenses. Our systems and ability to manage remotely located staff will reduce your overhead.
+	Quality Results. A quality claim operation can reduce your loss ratio by up to 4 points! Our adjusters maintain manageable caseloads and the adjuster to supervisor ratio is no more than 5:1. We audit each claim adjuster monthly to monitor performance results.
+	Real-Time Claim Management Reporting. Our systems allow our customers to monitor claim activity on line as it develops and generate comprehensive and up-to-the-minute management reports at any time.

If the time has come for your insurance operation to find an effective alternative to traditional claims department operations, Express Claim Department© can deliver the results you need.

info@blueleafclaims.com

Our services include:

+	A private labeled, licensed and insured claim operation or third party administration arrangement.
+	A collaborative recruitment effort to hire experienced claim support, professional and management staff or the transfer of existing claim staff to our payroll. All employees undergo a comprehensive pre-employment background check and drug screen.
+	The use of cutting-edge technology, including an Internet web-based claim system, high quality video conferencing to communicate and a Voice-over IP telephones with a virtual PBX telephone system.
+	An administrative office providing technical claim oversight, mail facilities, imaging and scanning, IT support, accounting, billing, human resources, and legal/compliance.
+	Claim operational expertise, with home office technical oversight, reporting to the client or insurance carrier and reinsurer.
+	Comprehensive loss and claim management reporting.
+	The development of data interfaces with clients or insurance carriers and reinsurers.
+	Best Practices claim handling and litigation management guidelines.
+	Fully integrated cost containment (including medical bill review) and managed care program for workers compensation and PIP claims.
+	Special Investigative Unit (SIU) field resources and ability to provide a state-mandated SIU Plan.

+	Risk Management and Loss Control services.
+	Centralized banking and loss fund account management with laser check issuance.
+	Centralized mail processing and image scanning.

, Provided by Blue Leaf Services, LLC, a member of the Blue Leaf Group View a printer-friendly overview of Blue Leaf Claims' Express Claim Department© service.